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Returns & Exchanges

Due to COVID-19, we have extended our return policy to 60 days from the date of delivery. If you are unable to return your order within this time frame due to local government restrictions or quarantine, please contact us for an extension.

Returns
All purchases from Klättermusen can be returned free of charge.  Please follow the instructions on the return form included in your shipment.

Returns are accepted within 30 days from the date of delivery. Items must be in the same condition they were received, including all labels and original packaging. Once we receive the return, please allow 15 business days for your refund to process. Refunds will be issued to the original form of payment.

Exchanges
If you want to exchange an item, return the product within 30 days and then place a new order on klattermusen.com. Your new product will be delivered to you within a few days and you’ll receive a refund as soon as we receive your returned product.