Returns & Exchanges

Returns
All purchase from Klättermusen can be returned free of charge using the pre-printed label included in your shipment.

If you are not satisfied with your Klättermusen product for any reason, return it to us using the provided return label, unused and in the condition you received it, within 30 days to receive a full refund. Please follow the instructions on the Return form included in your shipment.

We will notify you when we have processed your return and issued a refund. Please allow 15 business days for refunds to process after we have received your package.

Exchanges
If you want to exchange an item, return the product within 30 days and then place a new order on klattermusen.com. Your new product will be delivered to you within a few days and you’ll receive a refund as soon as we receive your returned product.

Return Instructions

EU

1. Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.

2. Carefully seal the package and stick the return label on the parcel. Please be sure it covers the old postage label.

3. Drop off the parcel at your nearest parcel drop location.

Mail the package to:

KLÄTTERMUSEN
C/O KORALLEN AB
ÅLANDSGATAN 10
504 41 BORÅS
SWEDEN

Norway

1. Contact our Web Shop to request a free return shipping label.
Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.

2. Carefully seal the package and stick the return label on the parcel. Please be sure it covers the old postage label.

3. Drop off the parcel at your nearest parcel drop location.

Mail the package to:
KLÄTTERMUSEN
C/O B. IVERSEN SPEDISJON AS,
POSTBOKS 2506 SENTRUM
7413 TRONDHEIM
NORWAY

*Norwegian returns shipped to our Swedish warehouse will be subject to import & duty charges.

Sweden

1. Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.
Carefully seal the package and stick the return label on the parcel.

2. Please be sure it covers the old postage label.

3. Drop off the parcel at your nearest parcel drop location.

Mail the package to:

KLÄTTERMUSEN
C/O KORALLEN AB
ÅLANDSGATAN 10
504 41 BORÅS
SWEDEN

USA, Canada & Rest of World

1. Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.

2. Carefully seal the package and stick the return label on the parcel. Please be sure it covers the old postage label.

3. Drop off the parcel at your nearest parcel drop location.

Return Address:

KLÄTTERMUSEN
C/O KORALLEN AB
ÅLANDSGATAN 10
504 41 BORÅS
SWEDEN

If you would like to exchange a product for a new color or size, please contact our Web Shop for instructions. All exchange orders to countries outside the European Union are sent out marked as "Warranty Replacement Order". This informs customs that you have already paid government taxes and duties on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please keep the tracking information for your return and the duties and taxes receipt at hand.