Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

WHEN DO WE COLLECT INFORMATION?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To improve your shopping experience

HOW DO WE PROTECT VISITOR INFORMATION?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

WE USE COOKIES TO:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Use features such as My Account and Wishlist.
Measure and analyse how our customers use our online services.
Display relevant advertising on third-party websites.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

IF USERS DISABLE COOKIES IN THEIR BROWSER:
If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS We do not include or offer third party products or services on our website.

GOOGLE
Google Analytics cookie- Mainly uses first-party cookies to report on user interactions on Google Analytics customers’ websites. It allows us to understand user behavior and marketing performance.

AdWords Advertising cookie - Used to enable features, such as Remarketing, for products like AdWords on the Google Display Network.

For more information about how Google uses advertising cookies, visit the Google Advertising Privacy FAQ. To manage settings for these cookies and opt-out of these features, visit the Ads Settings.

FACEBOOK
Facebook Pixel – Allows us to measure, optimize and build audiences for advertising campaigns by matching data we hold with data Facebook holds. We use this to advertise in a more effective way by displaying relevant content.

HOTJAR
On occasion, we use Hotjar, which provides us with details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

MAILCHIMP
MailChimp automatically places a single pixel gifs, in every email sent by us. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign. MailChimp use this data to create reports for us about how an email campaign performed and what actions subscribers took.

IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, YOU CAN
Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.
Klättermusen AB
Årevägen 55, 837 52 Åre, Sweden