Shipping & Delivery

Shipping Fee United States

UPS Express Saver: $30
Free shipping on orders over: $350

Deliveries to USA are DDP (Delivery Duty Paid) and the product prices displayed are inclusive of all taxes and duties. 

Shipping Time

Estimated shipping time: 2-5 business days

Most orders placed before 4 pm CET will be shipped the same business day, but please allow 24 hours for orders to be processed and dispatched by our warehouse. During Archive Sale this can increase to 48 hours.

Home Delivery

All UPS services offered on Klättermusen’s webshop includes home delivery. If a delivery address is a home/residential building, the delivery will be made at the door. After 2 failed attempts, the parcel will be rerouted to a service point.

Please note that we do not ship orders to Russia at the moment.

Taxes & Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. VAT will be applied to orders delivered with the EU, UK, USA & Norway.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to calculate the exact amount of duties & taxes of your package since these charges are imposed directly by your local customs. Klättermusen does not impose these fees and they are out of our control. We recommend you contact your local customs office for more information before placing your order. UPS will invoice you directly and payment will need to be made in order to collect your parcel.

Refused Order

If you refuse your order, or if we are unable to deliver your order because of incorrect information, we will deduct the shipping costs and any other fees, such as import tax and duties from your refund.
The following countries are shipped to on a DDU (Delivery Duty Unpaid) basis:

USA, Canada,Switzerland, Japan, South Korea, Taiwan, China, Hong Kong, Singapore, Indonesia, Australia, Russia, United Kingdom

Packaging

We offer standard packaging for now and are planning to resume RePack packaging as soon as possible.

Standard packaging: Most orders will be shipped in a resealable bag made from recycled plastic. Larger products will be shipped in a brown cardboard box.