Support
Be aware of fake websites
We’re aware of websites and social media ads that try to imitate Klättermusen. These pages may look similar to ours, but they are not connected to us and often promote unusually large discounts to attract visitors.
Our official, and only, website is klattermusen.com. You can also find genuine Klättermusen products through our trusted partners listed in the Find a Store section on our website. If you’re ever unsure or want to double-check, our customer service team is happy to help.
Shipping & Delivery
Shipping Fee Sweden
Members get free standard shipping on all orders. Become a member by creating an account with us.
Members: Free standard shipping on all orders
Guests: Free standard shipping on all orders above 2500 SEK
Postnord pick-up point: 79 SEK
Postnord home delivery: 129 SEK
UPS Standard: 119 SEK
Shipping Time
Estimated delivery time Postnord: 2–5 business days
Estimated delivery time UPS: 2–4 business days
Processing time: For deliveries to Sweden, we use Postnord/UPS. After your order is processed and dispatched by our warehouse, it will be delivered by Postnord/UPS. Orders delivered by Postnord have a handling time of 24-48 hours before they are dispatched from our warehouse. Orders placed during holidays and public holidays will be processed on the next business day.
We always strive to deliver your order within the estimated number of business days for delivery stated on the website and in your order confirmation, but delays may occur. Please note that the delivery time may vary depending on where you live, which delivery option you choose, and due to high season.
Customs duties and taxes
No customs fees are added. VAT is applied to all orders within Sweden and is included in the price shown on the website.
Home Delivery
PostNord offer home delivery to your door or mailbox. In most cases you can choose to have your order delivered without having to be at home.
Rejected order
If you reject your order, or if we are unable to deliver your order because of incorrect information, we will deduct the shipping costs and any other fees, such as import tax and duties, from your refund.