100% Position based in Åre, Sweden

 

As a Product Developer Hardware you will work in the end of the development phase with ensuring the Klättermusen product are delivered with the highest quality and attention to detail.

An exciting, challenging job with great variety and development potential, working with backpacks and accessories. We are looking for someone who is well versed in construction and fit, good eye for details and finding technical solutions, used to work with functional products and passionate about quality and details.

Its important to collaborate with other departments to ensure that all feedback from costumers are considered, and that all collection information is updated and accurate. It is a creative role but also requires a high level of structure and planning to meet timelines and deadlines throughout the development.

What you'll do:

• You will be a part of the Klättermusen design team making sure the quality, workmanship, and our attention to detail is kept to the highest levels and in line with Klättermusens standards.
• Together with the production team and factories making sure they have the latest specifications, meeting our costing targets and follows the approved pre-production samples.
• With a focus on the in line collection you will work closely with the designer, always striving to update with the latest materials, constructions and production setup. The job includes travels to factories to ensure best practise.
• Responsible for our products meeting the Klättermusen quality and workmanship standards.
• Ensure quality and production issues are solved and implemented together with Service and Production teams.

What you have:

• Minimum of 3 years relevant experience in working with developing backpacks and accessories.
• Experienced within technical solutions and construction methods within backpacks, gloves and other accessories
• Experience within production facilities and handling contact with factories.
• Business-level proficiency in written and oral English communication.
• Practical knowledge of a PLM (product lifecycle management) system.
• A humble team player with great communication and organisation skills.
• For this position you need to be curious, detailed, solution oriented and lastly an outdoor enthusiast!

 

What Klättermusen is offering:

• A unique and long-term career and personal development opportunity of bringing a refined customer experience globally
• A demanding but young and entrepreneurial culture in a dynamic and fast-growing company
• A chance to work and be exposed to customers from over 50 different countries
• An opportunity to test and be involved in the joint development of outdoor gear in line with Klättermusen’s ‘Maximum safety for you, minimum impact on nature’ philosophy

 

How to apply:

To apply, send your CV and cover letter to [email protected]. Latest 9th of September. Applications will be handled on an ongoing basis.

Starting Autumn 2024
Location: 100% based in Åre, Sweden

 

You will be part of a small and focused Design and Production team in Åre Sweden, working to secure the highest standard of our inline collection and leading the future developments within trims & fabric design.

We have one of the highest demands on function, sustainability, and durability on the market, with users that daily put their trust in our products. It is vital that we constantly evolve and test our products to a premium level.

We are seeking a skilled and motivated Material Developer to join our Research & Development team. The ideal   candidate will have a strong background in material science, chemistry, or a related field and a passion for developing innovative materials that enhance product performance, sustainability, and cost-efficiency. The Material Developer will work closely with cross-functional teams to design, test, and implement new materials for our product lines.

 

And of course, to fully understand our mission it helps to be an outdoor enthusiast. 

Key Responsibilities

• Material Research & Development:
• Conduct research to identify and develop new materials that meet specific performance criteria.
• Evaluate the properties and performance of materials through laboratory testing and analysis.
• Stay updated on industry trends, emerging technologies, and advancements in material science.
• Product Development Support:
• Collaborate with product design and development teams to integrate new materials into product designs.
• Provide technical support during the product development process, including prototyping and testing phases.
• Ensure new materials meet regulatory and safety standards.
• Place and review lab dip orders on a seasonal basis.
• Ensure that all material product cards in the PLM system are up to date and accurate
• Negotiate MOQ, MOC and price with suppliers to ensure efficiency
• Quality Assurance & Testing:
• Develop and implement testing protocols to assess material performance under various conditions.
• Analyse test data and provide detailed reports on material properties and potential improvements.
• Work with quality assurance teams to ensure consistent material quality in production.
• Sustainability Initiatives:
• Identify opportunities to incorporate sustainable materials and practices into product development.
• Lead initiatives to reduce environmental impact through material innovation.
• Supplier Collaboration:
• Work with suppliers to source and evaluate materials.
• Establish and maintain relationships with key material suppliers.

 

 
Other

• Minimum of 3 years of relevant experience in material development, preferable within apparel and packs.
• Experience/Education in product and fabric development with focus on engineering or Industrial Design.
• Strong knowledge in material properties, testing methods, and analytical techniques.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.
• Deep knowledge of the adobe suite.
• Expertise in data analysis and material evaluation tools.
• Experience with PLM systems is advantageous
• Business-level proficiency in written and oral English communication

How to apply

To apply, send your CV and cover letter to [email protected]. Latest 11th of August.

Applications will be handled on an ongoing basis.

Mark with material designer.

 

 

100% Position based in Åre, Sweden

 

Klättermusen is seeking a dedicated and proactive Customer Service Co-worker to join our service and support team in Åre, Sweden.

 

This role is crucial for enhancing our customer experience and supporting our sales and digital teams. The ideal candidate will bring energy, passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to detail are essential for success.

Key Responsibilities:

• Customer Service Excellence: Co-lead the establishment of best-in-class B2B and B2C customer service practices within Klättermusen.
• Daily Management: Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full service & support team.
• Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section.
• Content Review: Regularly review and enhance on-site materials and texts to ensure clarity and customer satisfaction.
• Warehouse and Sales Coordination: Co-manage the Åre Warehouse and coordinate offline sales events.
• Post-Sales Support: Oversee spare parts handling and other post-sales activities.
• Team Contribution: Positively contribute to the overall office environment and embody the Klättermusen company values.

Qualifications:

• Experience: 3+ years in order administration, sales support, or customer service.
• Process-Oriented: Proven ability to set up and manage processes that prioritize the customer experience.
• Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and enhance brand recognition.
• Organizational Skills: Highly disciplined, structured, and well-organized.
• Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment.
• Technical Proficiency: Strong knowledge of MS Excel and ERP systems.
• Language Skills: Fluent in both spoken and written English and Swedish is a must and other languages skills are a big advantages.
• Passion for the Outdoors: A commitment to sustainability and a customer-first mentality.

 

How to apply:

To apply, please send in your cv and personal letter to [email protected].

Part-time, London, United Kindgdom

 

We are looking for someone with a retailing head on their shoulders who’s into what we do, shares our enthusiasm for good products and takes an active interest in the outdoors.

This person will be integral to the store success, with a proven track record in retail; able to provide great customer service and play a key role in the ongoing development of Klättermusen in the UK.

Responsibilities:

• Provide high level of customer service.
• Work as part of a team to achieve targets.
• Help with customer’s queries including returns and complaints.
• Merchandise the store to a relevant and high standard.
• Restock according to shop needs.
• Adhere to company stock procedures to ensure good stock management.
• Shop Upkeep
• Complete given tasks efficiently.
• Convey your knowledge and enthusiasm about products to our customers and use your knowledge to develop strong sales.
• Actively participate in training sessions and keep yourself up to date with new and product and material releases.
• Report issues and improvements to the management team.

You should be:

• Able to deliver excellent customer service.
• Interested in and inspired by the outdoors.
• Actively interested in Klättermusen technology and ethos and be able to inspire that on to customers and colleagues.
• Reliable and flexible.
• Someone with relevant retail experience.
• Open to receiving feedback and apply it to your work.
• Be excited at the thought of being part of a forward-thinking business, which has great scope and potential.

To apply, please send your CV and a cover letter stating why you would be suitable for this role to [email protected].

100% Position based in Åre, Sweden
Start: November 2024

 

You will be part of a small and focused Design and Production team in Åre, Sweden. Working to secure the highest standard of our inline collection and the trim and fabric developments.

We expect premium quality and have high demands on function, sustainability, and durability. It is vital that we constantly evolve and develop our products to achieve a premium level.

 

We are seeking a skilled and motivated R&D Material Specialist to join our Purchase & Production team. The ideal candidate will have a strong background in material science, chemistry, or a related field. A passion for developing innovative materials (fabric & trims for outdoor products) that enhance product performance, sustainability, and cost-efficiency. The R&D Material Specialist will work cross-functional within the company to develop, test, and implement new materials for our product lines.

 

It helps to be an outdoor enthusiast to fully understand our mission. 

 

Key Responsibilities:

• Fabric & Trim Development:
  • Collaborate with product design and development teams to source and develop materials that meet the performance, aesthetics and sustainability goals of our products
  • Provide regular updates and reports to the product development team and management
  • Ensure that our materials meet regulatory and safety standards
  • Ensure that all material product cards in the PLM system are up to date and accurate
  • Negotiate prices (incl. surcharges), lead times and minimum order quantities with suppliers
    
    
• Quality Assurance & Testing:
  • Develop and implement testing protocols to assess material performance under various conditions
  • Conduct and coordinate rigorous testing and evaluation of fabrics & trims to ensure they meet Klättermusen's standards, including data from suppliers and third-party testing labs
  • Work with quality assurance teams to ensure consistent material quality in production
  • Keep detailed records of test results
  • Review fabric shipping samples
    
    
• Sustainability Initiatives:
  • Identify opportunities to incorporate sustainable materials and practices into product development.
  • Ensure environmental impact reduction through material innovation/choices
  • Ensure sustainability data for materials are up to date and accurate in the PLM system
  • Contribute to sustainability initiatives and other science-driven projects.
    
    
• Other:
  • Establish and maintain relationships with key material suppliers
  • Support the commercial team with sustainability and material data

Qualifications:

• Minimum of 5 years of experience in fabric and trims development within Outdoor/sport or technical textile industry, preferable within apparel and packs
• Bachelor’s degree in Textile Engineering, Material Science or a related field
• Strong knowledge of textile manufacturing processes, material properties, testing methods, and fabric construction
• Excellent analytical and problem-solving abilities with attention to details
• Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams
• Excellent project management skills with the ability to handle multiple projects simultaneously
• Experience with sustainable materials and practices in the apparel industry
• Proficiency in relevant software tools (e.g. Microsoft Office, PLM systems)
• Business-level proficiency in written and oral English communication

 

How to apply:

To apply, send your CV and cover letter to [email protected], marked with R&D Material Specialist, latest 1st of September. Applications will be handled on an ongoing basis.