Support
Return Policy
Returns
Returns are subject to a return shipment fee of 30 CAD, which will be deducted from your refund.
To be eligible for a return, the product must be unused and undamaged, with all original tags intact, and returned in its original packaging. Returns must be made within 30 days from the delivery date.
How to return
To return products, follow these steps:
1. Register your return at the bottom of the page to receive your return shipping label.
2. Attach the return label over the original shipping label.
3. Drop it off at the nearest collection point.
Return Customs Documentation
Customs documentation is generated and handled automatically as part of the return process. No additional action is required from the customer.
Refunds
Returns are processed within 14 business days, and the refund will be issued to the original payment method. In the case of a full return, the initial shipping fee will also be refunded.
Exchanges
Unfortunately, we do not offer exchanges. Please return the item and place a new order.