Shipping and Returns

Shipping

We currently ship to all countries in the European Union & Norway (with the exception of Svalbard).

EUROPE

  • UPS Standard: 20 EURO/200 NOK
  • Free shipping on orders over: 150 EURO / 1500 NOK
  • Estimated shipping time: 2-5 business days
  • * Norway: All customs and import charges are included in the prices you see in our webshop.

    SWEDEN

  • PostNord: 80 SEK
  • Free shipping on orders over: 1500 SEK
  • Estimated shipping time: 1-4 business days

    We currently do not ship to Switzerland, but we do like being different and finding exceptions to rules. If you want to buy from us, email us and we'll figure out a way to get a Klättermusen product in your hands.

    Return Policy

    If you are not satisfied with your Klättermusen product for any reason, return it to us, unused and in the condition you received it, within 30 days to receive a full refund. Please follow the instructions on the Return form included in your shipment.

    If you’re unhappy with your product, we are always interested to hear your feedback. Email us.

    Exchange of Product

    If you want to exchange an item, return the product within 30 days and then place a new order on klattermusen.com. Your new product will be delivered to you within a few days and you’ll receive a refund as soon as we receive your returned product.

    Return Instructions

    SWEDEN & EU

    • Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.
    • Carefully seal the package and make sure you have the correct postage.
    • We recommend you always ship with a carrier that provides tracking and insurance.
    • Mail the package to:
      Klättermusen
      c/o Korallen AB,
      Ålandsgatan 10,
      504 41 Borås,
      Sweden

    NORWAY

    • Place the item in a secure package together with a completed Return Form. Don’t forget to fill in your order number and contact details.
    • Carefully seal the package and make sure you have the correct postage.
    • We recommend you always ship with a carrier that provides tracking and insurance.
    • Norwegian returns shipped to our Swedish warehouse will be subject to import & duty charges.
    • Mail the package to:
      Klättermusen
      c/o B. Iversen Spedisjon AS,
      Postboks 2506 Sentrum,
      7413 Trondheim,
      Norway

    We will notify you when we have processed your return and issued a refund. Please allow 10-15 business days for refunds to process after we have received your package.