Careers

Since 1975, Klättermusen has crafted durable outdoor clothing and backpacks. We believe that how we make our products is as vital as the product itself and that’s why we mainly use organic or recycled materials to minimise our footprint on the planet.

We have a vision of becoming the best brand in the world at making premium, high-quality performance products designed for global users, and in connecting them through real experiences. 

We are always on the lookout for talented people to contribute to Klättermusen's future development and innovation.  If you share our passion and values, please take a look through our open opportunities.

 

Open Positions

Operations Manager

100%
Based in Åre


About the position

We are currently looking to appoint a full-time Operations Manager to lead our ongoing operational excellence projects as we continue to grow our brand and market shares. The Operations Manager at Klättermusen will be responsible for ensuring all aspects of our value chain is done with the outmost care and attention; from production and to end consumer delivery and aftercare. This role includes overall responsibility of our people operations, as well as directly responsible for our Logistics, Order and Service teams. 

The success criteria for the job is to be analytic, proactive and goal-oriented, to work independently towards overall business targets, striving to continue raising the bar on the excellence of our operations while maintaining the sustainable balance between passion and performance that characterises Klättermusen. 

The position is based in Stockholm or Åre, and reports to CFO. 


What you'll do

  • Overall responsibility of People Operations at Klättermusen, as well as specifically for the Logistics, Order and Service teams.
    • Personnel management, including new talent acquisition and onboarding, performance reviews, continuous education and training, and other HR matters. 
    • Team management, including KPI setting and tracking, monthly reporting, day-to-day activities and project-based tasks.
       
  • Overall responsibility of Logistics, Order and Service teams and processes to ensure excellence-in-execution service. 
    • Control and active management over all operational aspects, including planning, in- and outbound shipments, warehousing, and invoicing matters. 
    • Oversee sample and seasonal bulk in- and outbounds and ensuring efficient flow of goods. 
    • Oversee customer queries and feedback to proactively propose and carry-out improvements. 
    • Support internal and external activities required to improve service experience to customers. 

  • Responsibility for relationships and day-to-day management of operational partners, including: 
    • Logistics partners for shipping, transport distribution, and warehousing of goods. 
    • Q&A, Order and Service software partners as well as after-care service providers. 
    • Personnel unions and human resource systems. 

  • Overall responsibility for consistently identifying and implementing efficiency improvements and cost-saving projects in operational areas of systems and processes, in coordination with other internal teams. 

 

What you have

  • 5-8+ years’ experience within operations management, human resources, logistics and customer service 
  • Experience within a multi-channel retail company including own e-com and physical stores a big plus 
  • Disciplined, structured and well-organised by nature 
  • Analytical with the ability to multi-task efficiently and successfully
  • Documented experience as a manager 
  • Good knowledge within MS Excel and ERP system a must
  • Fluent in business-level spoken and written communication English and Swedish a must 

What Klättrmusen is offering

  • A unique and long-term career and personal development opportunity of bringing a refined customer experience globally 
  • A demanding but young and entrepreneurial culture in a dynamic and fast-growing company 
  • A chance to work and be exposed to customers from over 50 different countries. 
  • An opportunity to test and be involved in the joint development of outdoor gear in line with Klättermusen’s ‘Maximum safety for you, minimum impact on nature’ philosophy 


How to apply:

Apply by sending an email to gustaf@klattermusen.se